Privacy & Security Policy
Last Updated: 10/09/2024
This Privacy Policy is not a contract and does not create any legal rights or obligations.
Protecting your information and ensuring a secure shopping experience is a priority. This Privacy and Security Policy ("Privacy Policy") describes how information is securely collected from you when you visit this website or communicate with me via other channels such as phone and email (collectively, “services”), how the website uses and shares that information, and how you can manage your account information and your personal data (your "information").
By using this website, you consent to the collection, use, processing, and sharing of your information as described in this Privacy Policy.
This Privacy Policy describes the critical terms of using this website. Additional terms, which will be disclosed at the time you voluntarily opt in, may apply.
Notice of Future Changes to This Policy
At some point in the future, changes may be made to these policies or use consumer information for new, unanticipated purposes not previously disclosed. If these information practices change, the policy changes will be posted to this page or link to further information from this page. If you are concerned about how your information is used, you should return to this page on each visit. Your continued use of this website indicates your consent to the Privacy Policy as posted.
Information That Is Collected About You
Data you directly and voluntarily provided on the website.
Some or all the following data and information may be collected and processed that you make available on this website when you make a purchase or use this this website, such as:
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First and last name
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Email address
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Mailing address
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Phone number, which may include your mobile phone number
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Online account information, including username and password
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Payment information
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Product ratings and reviews, including any media submitted with a review
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Live chat communication details
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Customer support or technical information you provide when you contact me directly
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Details of your purchases and fulfillment of orders
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Other information you may provide through blog comments, promotions, or research through this website
Information that is automatically collect from you. Information collected by automated means (such as cookies, web beacons, and similar technologies) such as when you visit this website, or open emails that are sent. This information may include:
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Web server/log data such as IP address, domain type, device identifier/data, browser version, operating system, unique personal identifiers, and the resources that you access
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Mobile carrier and device settings (for example, your language preference or information stored in your browser settings)
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Requested and referring URLs
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Use of cookies, web beacons, and similar technologies to receive and store certain types of information whenever you interact with this website (such as signing in to your account, opening or clicking emails, or using this website) that help improve this service.
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Use of cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message could be sent as a reminder when opted into the SMS program.
Data from third parties. Data may be collected by allowing third-party companies to place cookies, web beacons, and similar technologies on this website. For example WIX provides the platform for this website (WIX Privacy Policy), Square provides the POS (Point of Sale) for the this website (Square Privacy Policy) and FEDEX provides the shipping (FEDEX Privacy Policy) so from time to time, information is received (such as contact information or interest data connected to your contact information) from third parties who have marketing, analytical, or service relationships. Sometimes, these companies are used to enhance Information already obtained from you (such as your demographic data or likely interests).
How Your Information is Used
The personal information collected from you may be used for one or more of the following business or commercial purposes:
Security and auditing. To protect against malicious activity, analyze fraud potential, and secure these services and operations.
Product sales and fulfillment. This includes the evaluation of products and services that are offered and the processing and shipping of your orders. It also includes providing customer care.
Account creation and maintenance. Includes creating and managing your account on the website, providing service to you by replying to requests or questions, verifying information, and providing other services related to these business operations.
Improving your experience and communicating with you. These service providers may use the data you provide, or that is collected through these services, to operate this business, personalize your shopping experience, debug errors, contact you with important information and notices relating to the services, and carry out obligations. You may receive communications about your account or this relationship. You may be contacted about changes to this Privacy Policy.
For marketing communications. To market to you and other potential customers, including direct mail, email, display media, search engine marketing, and other channels, these service providers may use the data you provide, or that is collected through these services, to provide you with updates, advertising, and promotions, where you have chosen to receive these.
Analytics services. Third-party analytics providers to help understand how these services are being used, such as website usage data collection, reporting, ad response measurement, A/B testing, website analytics, and to assist with delivery of relevant marketing messages and advertisements.
How Your Information Is Shared with Third Parties
The information collected from you may be used for one or more of the following business or commercial purposes:
With these service providers. Your information may be used with these service providers who work on this behalf. For example, service providers who handle payment processing, sales tax management, data management, website feature administration, email distribution, market research, or analytics. These service providers will only have access to the information needed to perform these limited functions on this behalf.
On this website. For example, the information you post on product reviews, or Blog website features may be displayed. Note: Do not post any information in these features that you do not want to share publicly.
For marketing and direct mail campaigns. Certain information may be disclosed (including name, mailing address, and non-sensitive transactional information such as your purchase history, amounts paid, and products ordered) to trusted marketing partners (such as WIX) for marketing. A data co-operative collects purchase data and customer information across a range of different categories from US retailers; this is a common practice that helps market to prospective customers.
With third parties for online marketing. Your information may be use directly with analytics partners. Third-party companies may provide analytics when you visit this website. These companies may use cookies, web beacons, or similar technologies to collect non-personally identifiable information (such as time and date of visit, browser type, and clickstream data during your visit to this and other websites to provide better service. To find out more about internet-based advertising or to opt out of having your web browsing data used for advertising purposes, visit the Network Advertising Initiative. This website has no control over and is not responsible for cookies, web beacons, or similar technologies that third-party partners may use.
Via social media sharing. This service may use social networking or “share functionality” or may contain links to third-party websites or applications that are not owned or controlled by this website. Your use of these features may result in the collection or sharing of Information about you by these sites or applications, depending on the feature. Lilia Venier Ceramics assumes no responsibility for the content, policies, or practices of any third-party website that may be linked to you. You are subject to the policies of those third parties.
To comply with the law or to protect ourselves. For example, this could include responding to a court order, sharing information requested by a government agency, or sharing information if you were investigated for potential fraud.
DATA RETENTION
Your personal information is retained for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws.
COMMUNICATION CHOICES
You are offered certain choices about the collection, use, and sharing of your information. Withdrawing your consent to use your personal information may mean that you cannot take advantage of certain offerings or website features.
Access, correct, or request your Information. You may correct your account information at any time by clicking on “Contact Lilia Venier”.
Unsubscribe from emails. If at any time you would like to stop future delivery of Lilia Venier Ceramics emails, please follow the unsubscribe link included at the bottom of each email that is sent to you. You can also unsubscribe by emailing:
liliavenier@liliavenierceramics.com
Asking to be removed from the Lilia Venier Ceramics email list will not prevent you from receiving email communications relating to orders placed on this website.
Data analytics. If you do not wish to have technology used to gather information about how you interact with this website while you are on this website, please install the Google Analytics Opt-out Browser Add-on and employ it at the start of each session on this website. A cookie will be set on your browser that instructs this technology not to start for that session. Please note that the next time you access this website, the analytics will be reactivated, so you will have to disable the technology each time. If you reject the cookies and web beacons that are used, you may still use certain aspects of this website, but you may not have access to certain features.
Do not track. This website is not designed to recognize a web browser’s “do not track” setting. If you would prefer not to receive cookies from any website, most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Note that certain features of this website may not work if you delete or disable cookies. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web analytics or targeted advertising opt-outs.
Telephone numbers. If you supply your telephone number and do not opt in to SMS, you will only receive telephone contact with information regarding orders that you have placed on the website, including invitations to participate in surveys about your experiences with the website. FEDEX requires a phone number for your package to be shipped.
California residents: Please see your additional specific rights below.
Security and Fraud Prevention
This website is committed to keeping your personal information private and secure. By using WIX which was developed to support secure online purchasing through secure socket layer (SSL) technology using 256-bit encryption, which provides a high level of security. All information that you provide while using this website is encrypted for your protection. A username and password are needed to access certain areas of this website. Reasonable means are used to safeguard personal information under this control. Appropriate security measures to protect against the loss, misuse, or alteration of information that is collected from you. Precautions to carefully screen orders when they are made and to prevent credit card fraud are in place to the extent possible. However, because the Internet is never completely secure, you are encouraged to use caution whenever you access the Internet. It is your responsibility to protect your username and password.
California Residents Consumer Privacy Act (CCPA)
Your rights. If you reside in California, you have the following rights outlined below. Below the description of these rights, you will find instructions on how to exercise your rights.
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You have the right to request a disclosure be made to you, no more than twice in a 12-month period, the personal information about you that has been collected, used, or disclosed during the preceding 12 months, which shall include as follows:
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The categories of personal information that have been collected or shared for a business purpose with these service providers.
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The sources from which this information was collected.
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The third parties which have shared that personal information.
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The business or commercial purpose for collecting personal Information.
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The specific pieces of personal information collected about you.
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You have the right to request the deletion of your personal Information.
Exercise your rights as a California resident. To exercise rights 1 and 2 above, please send an email to:
liliavenier@liliavenierceramics.com
Disclosures. For purposes of exercising your rights above, please note the following about how information is collected, and used regarding your personal information as described in this Privacy Policy:
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The following categories of personal Information are collected: Identifiers and personal information; commercial or transactional Information; internet or other electronic network activity information; geolocation data; inferences about you.
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How the following categories of personal Information are disclosed for a business purpose: Identifiers and personal information; commercial or transactional information; Internet or other electronic network activity information; geolocation data; inferences about you. This information may be shared with data analytics providers, advertising networks, service providers, social media websites, or others as outlined previously in this Privacy Policy.
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How the following categories of personal Information are shared: Identifiers and personal information; commercial or transactional information; geolocation data. In the context of CCPA which covers the sharing of limited customer information with trusted marketing partners, a data co-operative collects purchase data and customer information across a range of different categories from US retailers; this is a common practice that helps market to prospective customers. California has defined this practice as a “sale.” Because of this, it is required to disclose these types of transfers as “sales” of personal information.
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This website DOES NOT collect, disclose, or sell the following categories of personal Information: Characteristics of protected classifications under California or federal law; biometric information; sensory information; professional information; education information, and DOES NOT sell inferences about you. As a general audience service, this website does not knowingly sell the personal information of minors under 16 years of age.
The personal information obtained, used, and disclosed to third parties is collected for business and commercial purposes as described previously in this Privacy Policy.
Non-discrimination rights and financial incentives. You will not be discriminated against you because you exercise your CCPA rights under this section of the Privacy Policy.
Visitors from outside the United States
This website is intended for customers located in the contiguous United States of America, and online orders accepted over this website can only be shipped to the contiguous United States. Orders cannot be shipped to Alaska, Hawaii, Puerto Rico, U.S. Territories, and APO/FPO addresses.
Children's Privacy
This website is a general audience service and does not knowingly collect personal data from children under 13 years of age.
Contact for More Information
If you have any questions or concerns about this Privacy Policy, please send an email to: